Our ABN is 72 279 467 844.

Custom or Made to Order items are created using Vintage or Pre-loved Authentic Materials from Designer Apparel, Bags and Accessories. These have been sourced from reputable consignment stores and authenticated re-sellers.

Cerra Style is not associated with any of the brands that our re-purposed items are derived from.

Generally these kinds of items usually take 1-5 business days to create before they ship out, but some can take 1-3 weeks. If your item will be outside the specified period, we will contact you. 

Items in stock such as Garment Bags will ship within 1-2 Business Days.

You will need an account to purchase items from Cerra Style. Simply sign up here.

If you need to cancel your order please contact us immediately, some fees and charges may apply in line with our Terms & Conditions.

You may receive a full or partial refund depending on how far in advance you cancel your order. Please contact us or see our Terms & Conditions for more information.

The delivery fee will be calculated based on your shipping address once you are in the cart.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Paypal.

Absolutely not! Cerra Style will never surcharge you for paying via credit card.

Yes we can! Cerra Style uses a variety of Couriers as well as Australia Post to make sure that your parcel is delivered in a timely manner. Because of this we are able to deliver to a Home, Business or PO Box.

Because the majority of items are Made to Order, please allow 1-5 business days before your item is shipped. Depending on the shipping method you have chosen at the check out, you will usually receive your order within 1-2 Business Days (Express) or 1-5 Business Days (Standard). International shipping time frames are noted in the Cart. Please be aware that once your item is picked up by the Shipping Agent we have no control over the delivery time frame, and during peak periods you may experience delays in receiving your package. Cerra Style accepts no responsibility for items that are delayed by the carrier.

If you have chosen a shipping method that has Tracking we will send you an email with the tracking information you need to stay updated about your items. You may also download the "Shop" app in the cart for tracking information. If you have chosen a method that has No Tracking, then you will only receive a "Shipped" email from us. 

 If you choose this shipping method we are unable to help you with the delivery of your order once it has left our location. For more information please see our Shipping & Returns page.

Yes we do! Extra charges may apply for rural & remote areas, contact us for more details.

Yes we do! Your shipping rate will be calculated in the Cart based on your location. Our default method is Standard & the time frame is shown in the Cart, but if you require Express Shipping please contact us & we can provide you with a shipping quote.

Please contact us via hello@cerrastyle.com.au, or visit our "Contact Us" page

The delivery few will be calculated based on your shipping address once you are in the cart.

Cerra Style uses a variety of Couriers as well as Australia Post to make sure that your parcel is delivered in a timely manner. Because of this we are able to deliver to a Home, Business or PO Box.

Because the majority of items are Made to Order, please allow 1-5 business days before your item is shipped. Depending on the shipping method you have chosen at the check out, you will usually receive your order within 1-2 Business Days (Express) or 1-5 Business Days (Standard). International time frames are displayed in the Cart based on your Location. Please be aware that once your item is picked up by the Shipping Agent we have no control over the delivery time frame, and during peak periods you may experience delays in receiving your package. Cerra Style accepts no responsibility for late or delayed packages.

If you have chosen a Shipping method that has Tracking, we will send you an email with the tracking information you need to stay updated about your items. You may also download the "Shop" app in the cart for tracking information. Please note, Cerra Style accepts no responsibility for lost & damaged packages once they have left our store.

If you have chosen a shipping method with No Tracking we are unable to help you further with the delivery of your package once it has left our store. These packages are unable to be tracked by the carrier or Cerra Style & we accept no responsibility for lost & damaged packages.

Extra charges may apply for rural & remote areas, contact us for more details.

We do offering International shipping via the Sendle Courier network. Rates & delivery time frames are calculated in the Cart based on your location. Our default method is Standard, but if you require Express Shipping please contact us for a quote.

As the majority of our items are Made to Order we don't accept returns. If you have an issue with your item please don't hesitate to contact us and we'll be happy to assist you.

Unfortunately we are unable to accept any returns, even for Change of Mind as the majority of our items are Custom, or Made to Order.